We Believe First Class Support Is Key To Our Client’s Success
Our technical support team is committed to providing superior support service and is available Monday to Friday, 9am – 5pm EST. We typically answer inquiries within a few hours and within one business day.
After-hours support (after 5pm EST, weekends, and holidays) is provided only for emergencies and must be initiated via the support form or by emailing firstname.lastname@example.org with EMERGENCY in the subject line.
PLEASE NOTE: Our support team is responsible for maintaining the online presence and security of your website and forms. We provide basic tutorials and instructions at launch. If you would like training or assistance outside our normal support, you can schedule an appointment for a paid consultation.
Frequently Asked Support Questions
Retrieving Form Submissions
When a form is submitted, you will receive an email notifying you to log in to retrieve the information. It will contain the number of the form entry.
For all forms, you will need to log in to a secure area to retrieve information submitted, as all forms contain PHI (protected health information). When someone fills out a form, their information will be stored within a secure database that you can access and download as an Excel spreadsheet or txt file, or print as a PDF. The new server meets all HIPAA requirements and your forms will now bear the HIPAA logo.
To access the form system, please go to the URL provided in the email notification. Use the Username/Password provided within your initial instructions to access the system.
To retrieve the information from a form, click on the green bar with the specific title. Click on Entries and then select the line corresponding to the entry number you wish to view. There is a print option on the right side of the window when viewing the form. You may also export the information as an Excel spreadsheet or txt file.