We have recently upgraded our server security to protect your website and your email against increasingly sophisticated attacks.

If you are having issues sending/receiving email, please follow the instructions below.

The new email configuration requires ALL incoming and outgoing connections to be authenticated and secure. Secure SSL/TLS is REQUIRED. You MUST select “SSL/TLS” for the following setting: “Use the following type of encrypted connection.”

Secure SSL/TLS is REQUIRED.
Please replace items in red with your email address/your domain. 
Username: youremail@yourdomain.com
Password: Use the email account’s password.
Incoming Server: mail.yourdomain.com

  • IMAP Port: 993
  • POP3 Port: 995
Outgoing Server: mail.yourdomain.com

  • SMTP Port: 465
IMAP, POP3, and SMTP require authentication.

 

The following are instructions for Outlook for Windows, Apple Mail, and Android mail. If you use another email app (such as Thunderbird or Mozilla), you can refer to these instructions for assistance.

Outlook for Windows

STEP 1: Close out of the Outlook application.

STEP 2: Click on the Windows icon and type “Control Panel.”

STEP 3: Click on “Mail (Microsoft Outlook 2016”:Mail (Microsoft Outlook 2016)

STEP 4: Click on “Email Accounts”:

STEP  5: Select your email account and click on “Change”: 

STEP 6: Click on the “Outgoing Server” tab and be sure “My outgoing server (SMTP) requires authentication” is checked and n “Use same settings as my incoming mail server” is checked.

STEP 7: Click on the “Advanced” tab and be sure “Use the following type of encrypted connection” is set to “SSL/TLS.”

STEP 8a (POP): If you are using POP, please set the following incoming port to 995

STEP 8b (IMAP): If you are using IMAP, please set the following incoming port to 993

STEP 9: Be sure the “Outgoing server (SMTP)” is set to the following port number: 465

It should look something like this: (Please note that in this screenshot example, the email account is using POP.



STEP 10: Click “OK” once you have verified the settings, then click on “Next” to initiate the test. If you are still having issues, please repeat this process and review the port numbers and security settings; otherwise, if Outlook passed the test, click “Finish” and re-open the Outlook application.

If you are unable to change this setting, please reach out to your local IT to help with this new configuration.

Apple Mail (for iOS)

STEP 1: Open the “Settings” app.

STEP 2: Tap on “Passwords & Accounts” NOTE: You may need to scroll down the Settings list to find this.

STEP 3: Select your email account.

STEP 4: Tap on “Account.”

STEP 5: Tap on “SMTP” and then tap on “Primary Server.”

STEP 6: Be sure “Authentication” is “Password.”

STEP 7: Be sure “Use SSL” is selected and that the Server Port number is 465

STEP 8: Tap “Done.”  Tap “< Account” to go back to your email account and configure the incoming settings.

STEP 9: Tap on “Advanced.”

STEP 10: Be sure “Authentication” is “Password.”

STEP 11: Be sure “Use SSL” is selected and that the Server Port number is 993 (FOR IMAP) or 995 (FOR POP) – this depends on if your account setup is IMAP or POP.

STEP 12: Tap “< Account” to go back to your email account and then Tape “Done” if prompted. Next, close out of the Settings app and open your mail app.

If you are unable to change this setting, please reach out to your local IT to help with this new configuration.

Android Mail (Email app)

STEP 1: Swipe up from the center screen, or tap on the apps list icon.

STEP 2: Search/Select the “Email” app.

STEP 3A: If you already have set up the email account, select the settings for that account, and follow steps 5-13.
STEP 3B: Tap on “Other” then enter in your email address and password and select “Sign In”.

STEP 4: A popup will appear. Select either POP3 (Recommended) or IMAP and follow port number information accordingly.

STEP 5: Change the “user name” to your full email address (example: name@yourdomain.com).

STEP 6: Change the server from pop3.yourdomain.com to mail.yourdomain.com

STEP 7: Change the security type from “None” to SSL.

STEP 8: Change the port number to 995 for POP3. (Use port 993 for IMAP).

STEP 9: Change SMTP server to mail.yourdomain.com

STEP 10: Change Security type to SSL

STEP 11: Change the SMTP port number to 465

STEP 12: Be sure that “Require Authentication to send emails” is selected.

STEP 13: A popup should appear asking to “Accept all certificates?” – tap “Accept”.

STEP 14: Select how often you would like the mail app to fetch new emails and click Done.