If you’re asking, “Can you fix my current website?”, you’re not alone. Many pharmacy owners and managers have websites that were built years ago, worked with a previous web provider, or are now experiencing technical headaches that impact patient engagement and online orders.

The honest answer? Sometimes fixes are possible. But often, it’s not as simple – or as safe – as it might seem.

Before any agency can responsibly fix, maintain, or take over an existing website, there are important realities pharmacy professionals should understand. Knowing these upfront can save you time, money, and frustration as well as help ensure your website works reliably for your patients.

Why “Fix My Current Website” Isn’t Always Easy

We Can’t Just Log In and Start Fixing Things

When a pharmacy asks us to fix their current website, the challenge is that we often have little to no insight into how the site was originally built.

Older pharmacy websites might have:

• Outdated code or old content management systems
• Custom themes or plugins with no documentation
• Features hard-coded specifically for your pharmacy workflow
• Layers of past fixes and workarounds

Even small changes can unintentionally break something else, such as online prescription refill forms or patient portal functionality. That’s why responsible agencies are cautious when asked to take over an existing website built by someone else.

Hosting an Unknown Website Can Create Security Risks

Some pharmacy owners assume an agency can simply migrate their site to a new server. But if your site isn’t up to modern standards, hosting it can put your entire online presence – and your patients’ data – at risk.

If a website:

• Uses outdated plugins or software
• Has security vulnerabilities
• Runs unsupported systems

…it could already be compromised or become a target for malware. That’s why agencies, including Storey Marketing, are careful about hosting sites we didn’t originally build. 

Proprietary Platforms Can Make Your Site Non-Transferable

One of the biggest surprises pharmacy owners face is realizing they don’t fully control their own website.

Some web providers use proprietary platforms, which means if you stop using them:

• Your site could be taken offline entirely
• The platform cannot be transferred
• Another agency cannot legally or technically maintain it

In these cases, no agency can truly fix your current website, and a website redesign is often the only safe, long-term solution.

Plugin Licensing Can Break Your Website Overnight

Many agencies manage plugins under bulk licenses. When you leave that provider:

• Licenses may be revoked
• Features might stop working immediately
• Updates may no longer be available

Even if your pharmacy site appears functional today, it’s only a matter of time before issues arise. Without proper access, an outside agency cannot legally update or maintain these tools, which makes ongoing support unreliable.

So… Can You Fix My Current Website or Not?

Here’s the answer from Storey Marketing:

✅ Minor fixes may be possible after a full audit

❌ Ongoing maintenance, hosting, or major updates usually aren’t sustainable

✅ A website redesign is often the smarter long-term solution

A new website allows your pharmacy to:

• Build on a secure, modern foundation
• Fully own your site and patient data
• Use properly licensed tools for functionality
• Create something scalable and easy to maintain

If you’re curious about what that process looks like, check out our website design and development services.

The Real Moral of the Story: Read the Fine Print

If there’s one takeaway from the question “Can you fix my current website?”, it’s this:

Always understand what you’re signing up for.

Before working with any agency, make sure you know:

• Who owns the website
• What platform it’s built on
• What happens if you leave
• How plugins, hosting, and updates are handled

These details are especially important for pharmacies, where patient trust and secure online services are critical.

What Storey Marketing Recommends

At Storey Marketing, transparency matters. Our goal isn’t just to fix a website; it’s to help your pharmacy avoid future problems and maintain a reliable online presence.

If your current site is holding your pharmacy back, we can:

• Review your existing setup
• Explain your options clearly
• Recommend the safest, most cost-effective path forward.

Learn more about our approach on our About Storey Marketing page.